Last Updated: September 2026

Overview

Our refund and return policy lasts between 15 and 30 days from the date of service completion, depending on the specific project scope. The exact period is stated on your invoice and service agreement.

Since we provide home renovation and painting services, we take great care to ensure every project meets your expectations. To be eligible for a refund, the service must not have been substantially performed, or the work must not meet the quality standards outlined in your agreement.

Several types of services are exempt from refunds:

– Services that have been fully completed and approved by the client.
– Custom color matching or special order materials that have already been mixed or ordered.
– Projects where the client has approved the work in progress.

To complete your refund request, we require a receipt or proof of purchase.

Partial Refunds

In certain situations, only partial refunds may be granted:

– If we have already performed a significant portion of the work before you request cancellation.
– If materials have already been purchased for your project.
– If the project scope was changed after work began.

Refunds Process

Once your refund request is received and reviewed, we will send you an email to confirm receipt. We will also notify you of the approval or rejection of your refund.

If approved, your refund will be processed and a credit will automatically be applied to your original method of payment within 5 to 7 business days.

Late or Missing Refunds

If you have not received a refund yet, please take the following steps:

– Check your bank account or credit card statement again.
– Contact your credit card company; it may take some time for the refund to be posted.
– Contact your bank – there is often processing time before a refund is reflected.

If you have done all of this and still have not received your refund, please contact us at questions@alupholstery.pro.

Sale Items

Only regular priced services may be refunded. Discounted or promotional packages cannot be refunded.

Exchanges

We do not offer direct exchanges. However, we may offer to re‑perform or adjust the work if the service did not meet agreed specifications. Please contact us to discuss.

Gifts

If the service was purchased as a gift, we will issue a refund to the original purchaser. Gift recipients are not eligible for direct refunds.

Return Address (for correspondence only)

All written correspondence regarding your refund request should be sent to:

Alupholstery LLC
1830 Broadway, Schenectady, NY 12306, USA

Shipping Costs

There are no shipping costs involved because our services are performed at your property.

Need Help?

If you have any questions about our refund policy, please contact us at questions@alupholstery.pro.